Some of you have expressed concern about a lack of response from Conceited Software for issues with its applications. Bugs were submitted and you wonder why no feedback or response was given. Let me explain some things that I’ve learned.
For our ticketing system, we use activeCollab. We found out that there is a bug with activeCollab. When you submit a bug to us and we make a comment on it, and email you with the comment content… emails are not getting sent. We were responding, but you weren’t getting our responses. We’re working out a fix for the activeCollab issue that should make communication and issue tracking even easier.
Another issue mentioned was forum registration. We were using Google Apps for email and hit the daily limit on emails, and we ended up having to set up our own email server. There were some issues caused during that server migration, that should be fixed now. I myself had this issue with forum registration, so I understand how frustrating it is.
Since I have started working for Conceited Software, I am taking time to go through the emails, and tickets opened, and get back to each of you. I’ve been working on keeping up with your emails (as they come in) since the day that I started, and working backwards through the backlog. This means that there may be some delay for the older emails, but rest assured, there is *no* radio silence going on here at Conceited.
Our priorities are giving you both first-class software and support!